cu88 Privacy Policy: How We Handle Your Account Data
Your account details, wallet activity and session data are handled by cu88 according to this policy — written specifically for members accessing the platform from Malaysia, where local law and eligible regions determine what applies to you. We keep this document current so you always know exactly what we collect, why we collect it, and how you can act on it.
Touch 'n Go eWallet Protected
DuitNow Transaction Records
Account Data Transparency
Malaysia Region Policy
POLICY FOUNDATION
What This Privacy Policy Covers and Why It Exists
When you create an account with cu88 or complete a transaction using Touch 'n Go eWallet or DuitNow, you share certain personal data with us. This policy explains the categories of data we collect: registration details such as name, email address and contact number; wallet and payment references tied to Touch 'n Go eWallet or DuitNow transfers; session and device data generated when you access the platform from a mobile browser; and communications you send through our support channels. We collect this data to operate your account, process transactions, verify identity where required, and respond to your queries. We do not sell your personal data to third parties. Data is retained for as long as your account remains active or as required under applicable regulations in the regions where this service operates. Access to your data is restricted to authorised personnel and systems. Where we engage third-party processors — for example, payment gateway providers — those processors handle only the data needed for their specific function. This policy applies to all data collected through cu88 and is governed by applicable local law in eligible regions.
Touch 'n Go eWallet
Payment references connected to Touch 'n Go eWallet transactions are stored securely and used only to process your deposits, reconcile wallet activity and respond to transaction queries you raise with our support team.
DuitNow
DuitNow transfer records are retained as part of your account transaction history. These records let you verify completed transfers and give our support team the detail needed to resolve any payment questions quickly.
FPX Online Banking
Where FPX is used, the reference data from your online banking session is recorded for transaction verification. We do not store full bank credentials — only the reference identifiers the payment gateway returns to us.
Account Login Data
Your login timestamps and session device data are kept to protect your account from unauthorised access. You can review recent login activity directly from the security section of your account dashboard after signing in.
POLICY SCOPE DEFINED
Where This Policy Applies and What It Does Not Cover
This policy covers data cu88 collects and processes directly. It does not extend to third-party sites, game content providers or payment networks that have their own separate privacy practices. Understanding the boundary helps you know exactly who handles what.
Account Access and Registration
All data you enter when opening or updating your cu88 account falls fully within this policy — name, contact details, login credentials and account preferences are governed here.
Wallet Transactions
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow and FPX generate transaction references that sit within this policy. The payment networks themselves operate under their own separate policies.
Site Content and Game Lobbies
Your browsing behaviour within cu88 — pages visited, game categories opened, session length — is recorded under this policy and used to maintain platform performance and account security.
Third-Party Services
External links, game studio platforms and any service outside cu88 operate independently. cu88 is not responsible for the privacy practices of those external destinations, and this policy does not apply to them.
YOUR ACCOUNT RIGHTS
Practical Steps to Exercise Your Privacy Rights
You have several concrete actions available under this policy. First, you can request a summary of the personal data we hold against your account — submit this request through our live chat or email support channel and we will respond within the timeframe required by applicable local regulations. Second, if any account detail is incorrect — a misspelled name, an outdated contact number, a wrong email address — you can correct it directly in the account settings page after login, or ask our support team to update it for you. Third, if you have a question about how a specific piece of data is being used, raise it through the support routes listed in the section below and we will give you a clear, specific answer. Fourth, if you wish to request deletion of your account data, contact us in writing; we will explain which records we are required to retain under applicable regulations and process the rest of your request accordingly.
Review Your Records
Submit a data access request via live chat or email. Our support team will confirm receipt and provide the information within the period required under applicable local regulations in eligible regions.
Correct Account Details
Log in and open the account settings page to update your contact number, email address or name directly. For fields that cannot be edited in-app, contact support with the correct details and we will action the change.
Raise a Privacy Question
If a section of this policy is unclear or you want to know specifically how a data category is used, message our support team. We answer policy questions the same way we handle account queries — directly and specifically.
Request Data Deletion
Send a written deletion request through our support channels. We will identify which records are subject to a mandatory retention period under local law and confirm the timeline for removing the remainder.
POLICY CONTACT ROUTES
How to Reach Us About This Policy
Three direct routes are open whenever you have a privacy question, a data request or a concern about how your account information is handled. Choose the channel that suits you — all of them reach the same support team.
Live Chat
Open the live chat widget from any page on cu88. State your account name and the nature of your privacy query and a support agent will handle it directly. Available during platform operating hours.
Email Support
Send your request or question to our support email address listed on the Contact page. Include your registered account email so we can locate your records and respond to the right address.
Account Dashboard
Some data actions — reviewing login history, updating contact details — are available without contacting support at all. Log in and open the account or security section to see what is editable directly.
DATA HANDLING PRACTICES
How cu88 Protects and Manages Your Data
We apply several concrete practices to keep your data accurate, contained and secure across all account activity on cu88.
Data Storage and Retention
Account and transaction data is retained for the period required by applicable regulations in eligible regions. When an account is closed and the mandatory retention window passes, the associated personal data is scheduled for deletion on the next processing cycle.
Cookies and Session Tracking
We use session cookies to keep you signed in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings. Disabling analytics cookies does not affect your ability to log in or complete transactions.
Account Security Measures
Access to your account data is protected by your login credentials. We log session activity — device type, login timestamps, IP reference — so you can review recent access from the security section of your account dashboard. Report anything unfamiliar to support immediately.
Policy Updates and Contact
When this policy changes materially, we update the document on cu88 and note the revision date at the top of the page. For questions about any update, contact support via live chat or email using the routes in the section above.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Privacy on cu88
These are the questions members ask most often about how their data is handled on cu88.
What personal data does cu88 collect when I open an account?
We collect your registration details — name, email address, contact number — along with login session data and the payment references generated when you use Touch 'n Go eWallet or DuitNow. We do not store full bank credentials from FPX sessions, only the reference identifiers the payment gateway returns.
How do I request a copy of the data cu88 holds about me?
Contact our support team via live chat or the support email on the Contact page. Include your registered account email in the request. We will confirm receipt and provide the data summary within the timeframe required under applicable local regulations in eligible regions.
Can I correct incorrect details on my account?
Yes. Log in and open the account settings page to update your email address, contact number or display name directly. For fields locked in-app, message our support team with the correct information and we will make the update on your behalf.
Does cu88 share my data with third parties?
We do not sell your data. We share data only with processors that need it to perform a specific function — for example, a payment gateway processing your DuitNow transfer. Those processors are bound by their own data handling terms and receive only the data necessary for that function.
How long does cu88 keep my account data after I stop using it?
Retention periods follow applicable regulations in the regions where the service operates. When the required period ends after account closure, personal data is scheduled for deletion. Contact support if you want to know the specific retention window that applies to your account.
What should I do if I notice unfamiliar login activity on my account?
Open the security section of your account dashboard to review recent login timestamps and device references. If you see activity you do not recognise, contact our support team immediately via live chat so we can flag the account and walk you through the next steps.
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