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These are the terms that govern your account with cu88. Access to our platform — including slots, live casino tables and sports markets — depends on local law and is available where permitted in your region. Review the sections below to understand what applies to your account, how we handle your information, and where to reach us if something needs clarifying.
Cu88 operates its platform under terms designed to be clear about what you can expect and what we ask of you. Access to any part of the platform — live casino, slots, sportsbook — is subject to local law in your region, and availability varies where regulation applies. We do not make claims about access in jurisdictions where online gaming is restricted. When you create an account, you agree that the information you provide is accurate. We use that information to manage your account wallet, verify transactions processed through Touch 'n Go eWallet or DuitNow, and respond to support queries. Your account data is not shared with third parties except where required to process your payment through the relevant payment rail or comply with applicable legal obligations. These terms may be updated. When material changes occur, we note them in the policy section of your account dashboard after login. It is your responsibility to review any updates. Continued use of the platform following a change constitutes acceptance of the revised terms. If you disagree with an update, contact our support team before continuing to use your account.
Transactions via Touch 'n Go eWallet are processed subject to the wallet provider's own terms. Cu88 handles the account-side record; the wallet provider governs the transfer leg. Check your eWallet transaction history for confirmation.
DuitNow transfers are processed through your registered bank or e-wallet. Cu88 records the deposit against your account wallet once confirmation is received from the payment rail. Processing timelines follow the bank or provider's own schedule.
FPX payments route through your chosen bank. Cu88 does not store your banking credentials. The FPX gateway handles authentication, and your account wallet is updated once the bank confirms the transaction.
Not every part of the platform sits under the same policy. This section sets out what falls inside these terms, what is governed separately, and where third-party rules take over.
Your login, account wallet, deposit and withdrawal records, and personal details are all covered by these terms. Any changes to account access — password, registered email — are subject to the verification steps shown in your account settings.
Deposits and withdrawals via Touch 'n Go eWallet, DuitNow, and FPX are recorded in your account wallet and covered by our transaction policy. The payment provider's own terms govern the transfer from your bank or e-wallet to the platform.
Game content from studios available in the lobby — including titles across slots, live tables, and sports markets — is governed by the respective content provider's licensing arrangements. Cu88 makes that content available; we do not modify or control game outcomes.
External services linked from the platform — including payment gateways, identity verification tools, and customer communication channels — operate under their own terms. Cu88 is not responsible for third-party service availability or policy changes.
You have the right to review what information we hold on your account, request corrections if something is wrong, and ask questions about how your data is used. None of these steps require you to close your account — they are available to any registered account holder. To review your account records, log in and go to the account dashboard. Transaction history, deposit records, and personal details are shown there. If you spot an error in your account details — a registered email, phone number, or wallet reference — use the account settings page to submit a correction request. Our support team reviews these within the timeframe shown in the help section. For questions about this policy or requests to understand how your data is handled, reach out via live chat or the contact form in the support section. We respond in the order requests are received. If your query involves a transaction linked to Touch 'n Go eWallet or DuitNow, have your transaction reference ready — it speeds up the review.
Account transaction history and personal details are visible after login in the dashboard. No additional request is needed to view your own records — they are there whenever you log in.
If your registered details need updating, go to account settings and follow the fields shown. Changes to email or wallet reference may require verification — the steps are shown in the form.
Send policy queries via the live chat or support contact form. Include your account reference and a short description of the question so the team can respond accurately the first time.
If you want to know specifically what data we hold or how it is used, contact support with a written request. We will confirm what is recorded and how it is handled under our retention policy.
For any question about these terms, your account rights, or how your data is handled, there are three ways to reach the cu88 support team. Choose the route that suits your query — live chat is the quickest path for urgent account questions, while email is better for detailed written requests.
Available directly from the platform. Fastest route for account access questions or clarification on a specific policy clause. Start a chat from the support icon in your account dashboard.
For written queries about data handling, account corrections, or policy clarifications. Submissions are reviewed in the order received. Include your account reference for a faster response.
Your first stop for self-service. Transaction records, account details, and the current state of any active policy notices are shown in your dashboard after login — no support query needed for most routine checks.
We collect the information needed to run your account: registration details, transaction records, and session data used to keep your login secure. We do not sell account data to third parties. Data shared with payment processors — such as transaction identifiers for Touch 'n Go eWallet or DuitNow — is limited to what those providers need to process the transaction.
We use cookies to keep your session active, remember your account preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings. Some functions require session cookies to work correctly.
Your account password is stored in encrypted form. We do not have access to your plain-text password. If you suspect unauthorised access, change your password via account settings immediately and contact support to flag the account for review.
We retain account and transaction records for the period required by applicable law and our operational policies. When an account is closed, records are held for the legally required retention period before deletion. You can ask support what applies to your account specifically.
Material updates to these terms are noted in your account dashboard after login. To request a change to your account data or to ask about the current policy version, contact support via the form or live chat with your account reference ready.
If you have a question about your account rights, data handling, or how these terms apply to your activity on the platform, the answers below cover the queries we hear most often.
Access to the platform depends on local law and is available only where online gaming is permitted in your region. We do not make representations about access in jurisdictions where it is restricted. Check your local regulations before creating an account.
We collect the details you provide at registration, transaction records linked to your account wallet, and session data used to keep your account secure. We do not collect payment credentials — Touch 'n Go eWallet and DuitNow transactions are handled by the respective payment rails.
Yes. Log in to your account dashboard to view your transaction history and registered details. For a full data request, contact support via the contact form with your account reference. We will confirm what is held and how it is used.
Go to account settings after login. Fields for registered email, phone number, and wallet reference are shown there. Some changes require identity verification — the steps are displayed in the form when you submit the update.
Records are retained for the period required by applicable law after account closure. During that period, data is not used for marketing or shared beyond what legal obligations require. Contact support for specifics about the retention period that applies to your account.
Send your complaint via the support contact form. Include your account reference and a clear description of the concern. We review complaints in the order received and respond with the findings and any action taken.