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These terms set out how your cu88 account works — what we commit to, what you agree to, and how we handle account access, transactions, and support. Access to cu88 depends on local law and is available only where permitted in your region.
When you open a cu88 account, these terms form the agreement between you and us. They cover how your account is created and maintained, how deposits and withdrawals are processed through Touch 'n Go eWallet and DuitNow, and what happens when you contact support. We update these terms from time to time. When we do, the revised version takes effect from the date it is posted on this page. Continued use of your account after a revision means you accept the updated terms. If you disagree with any part of a revision, the right step is to stop using your account and contact us through the support channel shown in your account dashboard. Availability of certain account features — including specific payment rails — depends on your region and on local law. We do not operate where access is not permitted, and we do not guarantee uninterrupted access in regions where conditions change. Read these terms alongside our privacy policy, which explains how we handle personal data collected during account registration and ongoing use.
These terms apply specifically to your cu88 account and to activity that runs through it. Some areas sit outside what they govern, and knowing the boundary helps you route questions to the right place.
Your login credentials, account registration details, and session activity on cu88 are fully covered here. If you need to update your account email or review your login history, these terms explain the process and where to find those controls after login.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, and FPX fall under these terms. Transaction records are visible in your account wallet after each completed transfer. Availability of each payment rail depends on your region and local requirements.
Game content supplied by studios such as Pragmatic Play, PG Soft, and Joker is covered by each studio's own content terms. These terms do not extend to the rules of individual games — those are shown inside the game interface itself before you start a round.
External services — including your bank, your Touch 'n Go eWallet provider, or any other payment intermediary — operate under their own terms. We are not responsible for conditions those third parties impose, and a payment delay or restriction from their side is outside our direct control.
You have a clear set of actions available to you at any point under these terms. Reviewing your transaction history is straightforward — your account wallet tab shows every deposit and withdrawal, with timestamps and the payment method used. If any detail on your account looks incorrect, the account settings page lets you update contact information and personal details directly. For anything that requires us to make a change on our side — such as a transaction query or an access issue — the fastest path is the live support channel shown after you log in. We aim to respond to policy questions and account queries during the support hours displayed there. If your query involves a formal request under local data or consumer regulations, contact us in writing through the support form and we will follow the process applicable in your eligible region.
Log in and open the account wallet tab. Every transaction processed through Touch 'n Go eWallet, DuitNow, or FPX is listed there with date, amount, and status. Download or screenshot any record you need for your reference.
Head to account settings after login to update your registered email, phone number, or other personal details. Some fields require identity verification before changes take effect — follow the instructions shown on the update screen.
Use the live support chat shown in your account dashboard for questions about what these terms mean for your specific situation. The support team can clarify policy points and escalate anything that needs a formal review.
For written requests — including those relating to data held about you or account closure — use the support form in your account. Responses follow the timeline set by local requirements in your eligible region.
Policy questions are best handled through the channel that has your account context already loaded. Use the options below to reach the right path quickly.
Available through your account dashboard after login. Fastest route for account access questions and transaction queries tied to these terms.
For written policy requests, formal queries, or data-related questions, use the support form inside your account. We respond according to local regulatory timelines for your eligible region.
Your dashboard shows current support hours and the live status of each contact channel. Check there first so you reach us when the channel is open.
We hold the account and transaction data you provide in line with the privacy policy published on this site. That policy explains what we collect, why we collect it, how long we keep it, and who we share it with. On the security side, your account is protected by password requirements set during registration, and session activity is monitored for unusual patterns. If we detect something that warrants a check, we may pause account access and contact you through your registered details. Cookies on this site handle session management and basic analytics — the cookie settings in your browser control what is stored on your device. If you want to request a change to data we hold about you, or ask what data is on record, use the written support form available in your account. We handle those requests in line with local law applicable to your eligible region.
Account and transaction records are held for the period required by applicable local regulations. After that period, data is deleted or anonymised. The current retention schedule is outlined in our privacy policy, accessible from the footer of this site.
Session cookies keep you logged in during your visit. Analytics cookies track page-level behaviour in aggregate. You can adjust cookie permissions through your browser settings at any time without losing your account data.
Your password and any additional verification steps configured on your account are your first line of protection. We do not ask for your password by email or chat. If you receive a message asking for it, report it using the support form immediately.
To request a correction to data we hold, or to ask about any change to how these terms affect your account, use the written support form inside your account dashboard. We will confirm receipt and respond within the timeline applicable in your region.
These questions come up most often from account holders reviewing their rights and responsibilities under these terms.
They cover your cu88 account: how it is opened and maintained, how transactions through Touch 'n Go eWallet, DuitNow, and FPX are handled, what support is available, and what happens if there is a dispute. Game rules and third-party payment provider terms sit outside this agreement.
When we update these terms, the revised version is posted on this page with the new effective date. Continued use of your account after that date means you accept the revision. If you want to check for updates, bookmark this page and review it when prompted by any account notification.
Yes. Every transaction processed through your account — whether via Touch 'n Go eWallet, DuitNow, or FPX — is listed in your account wallet after login. The record shows date, amount, payment method, and status. You can screenshot or note down any entry you need.
Open the account wallet, locate the transaction, and contact us through the live support chat in your dashboard. Have the transaction date and amount ready. If the issue needs a formal review, the support team will escalate it and follow up through your registered contact details.
Go to account settings after login. Contact information and personal details can be edited there. Some fields require a verification step before the change saves — follow the instructions on screen. If you cannot make the update yourself, live support can assist during the hours shown in your dashboard.
Use the written support form inside your account dashboard. State clearly what you are requesting — access to your data, a correction, or deletion — and we will handle it according to local law applicable to your eligible region. We confirm receipt and respond within the required timeline.